Privacy Policy

1. Introduction

 

This Privacy Policy explains how we collect, use, store, and protect personal information provided by clients, boarders, visitors, and website users. We are committed to safeguarding your privacy and complying with applicable federal and Virginia state privacy laws.

 

2. Information We Collect

 

We may collect the following types of information:

 

A. Personal Contact Information

• Name

• Mailing address

• Phone number

• Email address

 

B. Equine & Client Account Information

• Horse name, description, and medical details

• Emergency contact information

• Veterinary and farrier contacts

• Feeding and care preferences

 

C. Payment & Billing Information

• Invoices, transaction history

• Payment methods (we do not store full credit card numbers if processed through third-party payment providers)

D. Website & Digital Information

• IP address

• Cookies and usage analytics

• Form submissions

 

3. How We Use Your Information

 

Information is used for the following purposes:

• Managing equine boarding services

• Communicating regarding horse care, scheduling, and facility matters

• Emergency contact and veterinary care authorization

• Processing payments and business transactions

• Legal compliance and liability documentation

• Internal record-keeping and customer service

• Website improvements and user experience enhancements (if applicable)

 

We do not sell personal information to third parties.

 

4. Information Sharing

 

We may share information only when necessary, such as with:

• Veterinarians or farriers in case of equine health needs

• Emergency responders

• Insurance or legal service providers

• Payment processing services

• Law enforcement if legally required

 

Any third-party service providers are expected to maintain confidentiality and comply with privacy protections.

 

5. Data Storage & Security

 

We take reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or disclosure. While we strive to secure your data, no digital or physical system is 100% guaranteed secure.

 

6. Photos & Media

 

Occasionally, horses or clients may appear in photos taken at our facility for marketing or social media use.
We will not publicly post identifiable images of clients or their horses without permission, and clients may opt out at any time.

 

7. Your Rights (Virginia Residents)

 

Under Virginia privacy standards, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal data when legally permissible

• Opt-out of any marketing or contact communications

 

Requests may be submitted using the contact information below.

 

8. Retention of Data

 

We retain client and equine records for as long as is necessary for business, legal, or contractual obligations. When data is no longer required, it is securely destroyed or anonymized.

 

9. Children’s Privacy

 

Our services are not directed to minors under the age of 18. We do not knowingly collect personal information from children without parental consent.

 

10. Policy Updates

 

We reserve the right to update this Privacy Policy at any time. Changes will be reflected with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

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